Coming to the Saratoga & North Creek Railway


Saratoga Springs, NY
CALL FOR TICKETS: 877-726-7245
 

Frequently Asked Questions

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Nov. 14-16, 18-23, 25-26, 28-30 and Dec. 2-7, 9-14, 16-23, 26-28

The Polar Express depot includes parking area, a ticket office, gift shop, restrooms, and a boarding area. 

 

On board the Polar Express chefs will serve cocoa and cookies to all passengers. 

A Polar Express Gift Shop loaded with ornaments, toys, t-shirts, and souvenirs will be open for business during the event. It is located at the Palestine Depot. Make sure to stop by and shop for holiday gifts and memorabilia from your ride aboard The Polar Express. 

 

Passengers are invited to wear their pajamas on the train, just like in the movie! On board, the passenger cars are festively decorated for the holidays. The Conductor will welcome everyone aboard and punch each passenger's train ticket. En route to the North Pole, the book The Polar Express will be read and music from The Polar Express movie will be played. Passengers are served hot chocolate and cookies by dancing chefs. Upon arrival at the North Pole, Santa Claus and elves are visible waving to the train as passengers watch from aboard the train. Santa Claus and elves then board the train. Elves will be in each train car and will entertain passengers and lead them in singing Christmas carols. Santa Claus moves through each train car to greet each child, giving them their own personal silver sleigh bell.

The train ride lasts one hour from the time the train departs the station until it returns. Allow extra time for parking, visiting the gift shop and enjoying this historic station.

The train departs from the station and travels to the North Pole on a round-trip journey. Passengers are inside the train cars for the entire activity.

To maintain the holiday magic the location of the North Pole is not disclosed. 

Yes, as long as your group is all booked in one reservation, you will be assigned seats together.  Depending on the size of your group, your reservation may require more than one section, in which case you will have seats assigned across the aisle or directly behind or forward of your main location.

The Polar Express at the Saratoga & North Creek Railway offers three classes of service for our guests to select seats. All classes are in comfortable, heated cars and include a visit from Santa.

Diamond Class is our premium offering with seats in our upper dome cars that features wide windows for viewing our stop at the North Pole. All Diamond Class guests will receive a souvenir Polar Express mug served with hot cocoa and a  cookie. All  Diamond Class kids will receive a shiny golden ticket and a sleigh bell from Santa!  Seating in Diamond Class requires the purchase of an even number of seats.

First Class has seating in the lower dome at booth style tables. All First Class guests will receive a souvenir Polar Express mug served with hot cocoa and a cookie. All First Class kids will receive a shiny golden ticket and a sleigh bell from Santa.  Note that seating in First Class requires the purchase of an even number of seats.

Standard Class is in traditional railroad seating with rowed seats. All Standard Class guests will receive a cookie and hot cocoa and all Standard Class children will receive a sleigh bell from Santa.

We have wheelchair lifts and locations for chairs in our Standard Class only. Please call a representative at 877-726-7245 to book your tickets. Explain your specific needs and we will do our best to accommodate you.

We cannot insure that our special cocoa and cookies do not contain ingredients that your family member may be allergic to. Guests are welcome to bring their own snack option for a family member with allergies.

 

You can purchase tickets online or with our toll free number 877-726-7245. Representatives are available 7 days a week from 8 am to 8 pm EST. Any unsold tickets will be available at the depot on a first come, first served basis. Everyone attending must have a ticket, including children sitting on your lap under the age of two (a ‘babe-in-arms’ ticket can be obtained from our reservation agent or online.)

We do not mail out tickets. All tickets may be picked up at the Will Call table at the Train Station the same day of the event. Will Call opens at 4 pm any day the Event has departures.

The Event has Regular Pricing and Peak Day Pricing. Peak Day prices are higher per ticket than Regular Days. Regular days are in November on all days through Nov. 23.  All other departure dates are at Peak Pricing.

STANDARD CLASS: Regular Pricing Standard Class: Child-$15, Adult-$25, Adult w/ Lap Baby-$25  Peak Day Pricing Standard Class: Child-$30, Adult-$40, Adult w/ Lap Baby-$40

FIRST CLASS: Regular Pricing First Class: Child-$25, Adult-$35, Adult w/ Lap Baby-$45  Peak Day Pricing First Class: Child-$40, Adult-$50, Adult w/ Lap Baby-$60

DIAMOND CLASS: Regular Pricing Diamond Class: Child-$30, Adult-$40, Adult w/ Lap Baby-$50  Peak Day Pricing Diamond Class: Child-$45, Adult-$55, Adult w/ Lap Baby-$65
Groups of 25 or more 10% discount in Standard Class only.  

Child: age 2- 12;   Adult: age 13 and up;    Lap Baby: age under 2, held on adult lap

Sturdy shoes with closed toes are best for train safety. (No slippers, open-toed shoes, sandals, or flip flops).  We encourage each child to wear pajamas as the children do in the book! It’s quite common for all members of the family to enjoy the Polar Express in pajamas, you’ll be amazed at how much fun it is to get Dad and Grandpa to join in!

This is a memory you'll want to save so we suggest bringing a camera with a flash if you are riding an evening train due to the lighting conditions. During boarding guests will be outdoors so dress for the weather. Have your reservation number or confirmation email to present to the Will-Call Clerks. Bring your $5 parking fee to give to the parking attendant upon your arrival. Your ticket includes the ride and cocoa and cookies served on board as well as a silver bell for each child. Additional gift shop items are available for sale, including The Polar Express Book, in the gift shop.

Saratoga Springs Railway Station: 26 Station Lane, Saratoga Springs, NY 12866-6067

From the South: Take I-87 North to Exit 13N. Merge onto Route 9 towards Ballston Spa (about 4.5 miles). Turn LEFT onto Washington St. (about .9 miles). Turn RIGHT onto West Ave. (about .2 miles). Turn Left onto Station Lane.

From the North: Take I-87 South to Exit 15. Keep RIGHT, merge on to NY-29 (about 1.7 miles). Follow the signs for the HOSPITAL (about 2 miles), continue past the Hospital, this is Church Street. Turn Left on West Ave., go about 0.1 mile. Turn Right on to Station Lane.

Please prepare for winter or holiday road and traffic conditions!  The Saratoga & North Creek Railway is not liable for road closures or delays. This event will run no matter the weather.  In the event the train is unable to operate you will be notified immediately and given a complete refund or the opportunity to reschedule.

There is ample parking at the Saratoga Station.  We have a designated area for disabled parking for autos that display the proper badge, please follow parking lot signage. Parking is $5 per auto, charged by the Capital District Transportation Authority. Please have your cash handy at your arrival to pay your parking fee. 

Please arrive 45 minutes prior to your trip. This will ensure proper time to find parking, pick up your tickets and visit the Gift Shop.

Unfortunately, due to the popularity of this train event, there are no refunds, reschedules or cancellations. Please be sure that when you make your reservation, you know exactly which date and which departure time you wish to secure. The train can depart in rain or snow. In the event the train is unable to operate, you will be notified immediately and given a complete refund or the opportunity to reschedule

We offer group discounts of 10% for Standard Class only for groups of with a minimum of 25 riders paying with a single method of payment. Please see more Group information below. 

Unfortunately, due to the popularity of this train tour, there are no refunds, reschedules or cancellations. Please be sure that when you make your reservation you know exactly which date and which train time you wish to secure. The train can depart in rain or snow. In the event the train is unable to operate, you will be notified immediately and given a complete refund or the opportunity to reschedule

Please prepare for winter or holiday road and traffic conditions! The Saratoga & North Creek Railway is not liable for road closures or delays. This event will run no matter the weather.  In the event the train is unable to operate, you will be notified immediately and given a complete refund or the opportunity to reschedule.

We offer group discounts for Standard Class only for groups of with a minimum of 25 riders paying with a single method of payment.

A group needs to have a minimum of 25 ticketed passengers; babes in arms do not count towards this total. A babe in arms is a child under 2 years of age who sits on an adult’s lap. 

Yes, your group will be assigned an exclusive block of seats together. Tickets will be printed for these seats, but not assigned to individual members of the Group. This allows your group members to determine individually which seats they would like to sit in during the ride. Please advise your group members to arrive early to ensure smooth seating aboard the train.

We have dedicated Representatives to accommodate your special Group needs. Please contact them through the dedicated phone line or email listed below to make your reservation. We cannot currently book your Group’s reservations online.  Please speak personally to our group representative to be sure your reservation is given the attention it requires.

Group Reservations:

855-978-5564.

Groups@PremierRails.com

We do not mail out tickets. All tickets should be picked up at the Ticket Window at the Train Depot the same day of the event. Group tickets will be bundled together for the Group Leader to pass out and assign the seating for group members within their designated seats.

You can reach our Customer Service Representatives by calling 877-726-7245. Representatives are available 7 days a week from 8 am to  8 pm EST. Make the correct selections for the Saratoga & North Creek Railway. Alternatively, you can reach them by email at Info@SaratogaPolarExpressRide.com
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