Regularly scheduled trains: Cancellation must be done at least 48 hours in advance of your departure date to receive a full refund. Any cancellations made less than 48 hours in advance can reschedule at any time. No refunds are given for cancellations made less than 48 hours in advance.
Special events: All sales are final for special even trains.
Groups/Charters: Cancelation policies are different for groups and charters and may vary by event. Contact group sales to discuss options.
How do I get my tickets?
Please arrive at your departure depot 30 minutes prior to departure to pick up your tickets (45 minutes for special event trains). Please have your confirmation or a photo ID to retrieve your tickets.
Is seating assigned?
Diamond class seating is assigned due to our table-seating. Seating assignments are made by reservation agents just prior to the departure date and are not given out in advance. Standard class seating is first-come, first-served. Those in standard class may upgrade to diamond if desired based on availability. The difference is paid on board to the conductor or at the time of ticket issue at the depot.
How should I dress?
Since our train runs year-round, it is best to check the weather before your trip. Plan for sun, rain, snow or other weather. Our train cars are climate controlled, so if you get chilly in air-conditioning, you may want to bring a light sweater in the summer time. Cars are heated as well during the colder months. Sturdy and closed-toed footwear should be worn at all times for safety.
Can we bring food on the train?
Food is available for purchase on the train on all cars. We do allow food to be brought on board, however, we do not allow large coolers. Any food or snacks that can fit in a backpack or small bag are allowed. Alcohol is not permitted to be brought on the train. It is, however, available for purchase on board.
What methods of payment do you take?
Tickets and gift shop items may be purchased with cash, all major credit cards and travelers checks. No personal checks accepted. On board items (food and beverage or upgrades) can be paid in cash or credit card.
Are there restrooms?
Yes, restrooms are available on the train.
How do I buy a ticket for a flag-stop?
Tickets are available for sale via the conductor only if there is room available. We urge you to call Central Reservations at 877.726.7245 and make a reservation. Just let your agent know where you would like us to pick you up and drop you off.
How do I know when we’ve arrived at a stop?
The conductor will announce all stops made by the train.
Is your train wheelchair accessible?
The Saratoga and North Creek Railway adheres to all ADA standards. Much of our equipment is historic, and access is therefore limited. Guests who wish to receive special assistance are required to inform the reservations or ticket agent NO LESS THAN 48 hours prior to departure. To ease seating and accommodations, it is recommended that you alert our agent at the time of booking. Not all train cars are wheel chair accessible.
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